Privacy policy

Privacy Policy

This Privacy Policy describes how www.rootandsoil.in collects, uses, and shares your personal information when you visit or make a purchase from our site.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support.

We define “Personal Information” as any data that can uniquely identify you. Below is a breakdown of what we collect and why:

Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and interaction with the Site.
  • Purpose: To load the Site accurately for you and to analyze usage for improvements.
  • How it’s collected: Automatically, using cookies, log files, web beacons, tags, and pixels.

Order Information

  • Examples collected: Name, billing and shipping address, payment information (including credit number), email address, and phone number.

  • Purpose: To fulfill your orders, process payments, provide order confirmations, and deliver customer service. Also used to detect fraud and, when permitted, send you updates and offers.

  • How it’s collected: Directly from you during the checkout process.

Customer Support Information

  • Examples collected: Any additional personal or order-related data you provide during interactions with our team.
  • Purpose: To help you with your requests and ensure a smooth shopping experience.
  • How it’s collected: Directly from you via email, chat, or our contact form.

2. Sharing Your Personal Information

We share your data with third-party service providers only when necessary to provide our services or comply with legal obligations. For example:

  • Shopify (store hosting & checkout)

You can read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy

3. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. The “Effective Date” at the top will always show the most current version. We encourage you to review this page periodically to stay informed.